RADVision SCOPIA XT4000 Series Technical Information

Administrator GuideVersion 3.0For Solution 7.7SCOPIA XT4000 Series

Figure 1-3 Using a NAT and Firewall Traversal ServerConfigure the traversal server as the XT Codec Unit gatekeeper and enable the H.460option. Configu

Figure 1-4 Using XT Series for NAT and Firewall TraversalThere are two possible setups in the GLAN1 and GLAN2 configuration (see Figure 1-4 onpage 7):

Supporting ISDN Connectivity The SCOPIA XT Series supports ISDN connectivity, allowing calls from endpoints to be routed tothe relevant conference u

This chapter details the ongoing maintenance tasks required by administrators for ongoing useof the SCOPIA XT Series. For information on configuring s

•For computers and laptops with a DVI out connector, connect the DVI cable to the DVI-Isocket of the XT Codec Unit and connect the other end of the ca

ProcedureStep 1Right-click on your computer desktop. The Display Properties page appears.Step 2Select Settings.Step 3Select one of the relevant resolu

We strongly recommend that you change the default credentials first time you access theSCOPIA XT Series remotely.Specific operational information on h

Table 2-2 Configuring remote management on SCOPIA XT SeriesField Name DescriptionWeb management Enables/disables Web access to SCOPIA XT Series.HTTPS

Figure 2-3 Logging into the SCOPIA XT Series web interfaceStep 3Enter the username and password.Step 4Select the web interface language from the Langu

Figure 2-4 Setting the XT Remote Control Unit CodeStep 3Enter the code in the Remote control code field.Step 4Select Save.Step 5On the XT Remote Contr

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How to Update the Software for SCOPIA XT Series This section describes how to upgrade the software running on the XT Codec Unit. NoteAny software

Before you beginDuring this procedure you need to enter the IP address and the subnet mask associated withthis IP address. Make sure you have this inf

Upgrading the Software Using a PC This section describes how to upgrade the software running on the XT Codec Unit from theSCOPIA XT Series web inter

Figure 2-7 Upgrading the firmware of the SCOPIA XT SeriesThe software is downloaded to the XT Codec Unit. You can view the progress on the SCOPIAXT Se

Figure 2-8 The USB ports on the rear panel of the SCOPIA XT SeriesThe upgrade procedure begins automatically.Step 3Follow the instructions displayed o

ProcedureStep 1Access the SCOPIA XT Series web interface.Step 2In the Administrator settings tab, select Utilities > Remote access > AT Commands

•Monitoring - SCOPIA iVIEW Management Suite can request identification and accesscapabilities from the endpoint.•Status traps - SCOPIA iVIEW Managemen

Field Name DescriptionSNMP management Enables/disables SNMP use.Administrator name Enter the name of the administrator in charge of managing theSCOPIA

Figure 2-11 Enabling importing and exporting configuration filesStep 3Set the fields as required.Field Name DescriptionEnable import Enable/disable im

This section covers troubleshooting problems that may occur when setting up and operatingthe SCOPIA XT Series.•Resolving Problems Connecting Calls ...

1Planning the Topology of the SCOPIA XT Series Deployment About the SCOPIA XT Series...

SolutionMake sure the Do Not Disturb (DND) function is not enabled. DND is indicated by the iconin the top bar on the menu screens.ProblemCannot con

Resolving Problems with Audio ProblemI cannot hear audio after setting up the system.SolutionMake sure the monitor volume is not set to 0.SolutionMa

4.Select the Tx tone button to check the audio output. If the test is completedsuccessfully, the Done message is displayed. NoteIf the tone is ampli

Step 6If it is necessary to further fine tune audio delay, perform these steps:a. Navigate to User settings > Diagnostics > Audio > Tests pag

2.In the Administrator settings tab, select Calls > Video Quality > General.Figure 3-5 Configuring the lip sync settings3.Set the fields as desc

Resolving Camera Issues ProblemCannot see the camera’s output after setting up.SolutionPress on the XT Remote Control Unit repeatedly to switch bet

Resolving IP Address Problems ProblemCannot configure the IP address.SolutionIf the icon for no network connection appears and the system displays

Figure 3-8 Configuring IP address3.Enter the IP address.4.Select Next.5.Select Done.ProblemThe system does not make calls when IPv6 support is enabled

6.Select Save.Resolving Problems with PC Presentations ProblemI cannot send a presentation from my PC.SolutionMake sure the VGA/DVI cable is properl

Retrieving Network Traffic Logs This procedure describes how to retrieve log files that provide information about networkstatus. For more informatio

Additional Documentation... 243Troubleshooting Resolving Problems Connectin

•eth1—for GLAN2•any—for both GLAN1 and GLAN2; in this case packets for both GLAN1 and GLAN2 arecollected into the same log file.Step 6Start retrieving

Figure 3-10 Retrieving memory dump logsStep 3Select Create new log file.Step 4Wait for the system to create the log package file and display the link

NoteIf you need the system serial number, you can also look on the label at the back of the XTCodec Unit. ProcedureStep 1From the Main Menu, sele

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There are a number of ways that the SCOPIA XT Series can be deployed in a network,depending on its use as a room system endpoint, a conference hosting

The SCOPIA XT1000 and SCOPIA XT1200 share the same XT Codec Unit, but the SCOPIAXT1200 has a camera with higher quality optics. Both models support tw

Table 1-1 Differences in features for models in the SCOPIA XT SeriesFeature SCOPIAXT1000PiccoloSCOPIA XT1000and SCOPIAXT1200SCOPIA XTTelepresenceSCOPI

Figure 1-1 SCOPIA XT Series as EndpointsPlanning NAT and Firewall Traversal with SCOPIA XT Series SCOPIA XT Series fully supports NAT and firewall t

Figure 1-2 Using an HTTP/STUN Server for NAT and Firewall TraversalThis approach works well in simple NAT and firewall traversal deployments, typicall